Updated: November 5, 2026
Who receives your request
Freins Plus is a service information and appointment-request website operated by Auto Northstar (Automobile Northstar Inc.), 60 Rue Gélinas, Laval, Québec H7M 2Z5. Requests are intended for the Northstar team. This website is not a marketplace that distributes your request to unrelated garages.
Last updated: November 1, 2026. This policy covers this website and the requests submitted through it. If you later authorize work, additional information may be needed for the repair file and invoice.
Information you choose to provide
The request form collects your name, contact details, vehicle information, service requested and the message you provide. Required fields are identified in the form. Vehicle information helps the team identify the request; an inspection may still be necessary before an estimate can be given.
Please do not enter payment card details, government identification, insurance account numbers or other sensitive information in the message. This website does not take payments. You may contact the shop by phone instead of completing the form.
Why the information is used
The team uses your information to respond, discuss the requested service, check vehicle and parts requirements, arrange an appointment and follow up on your request. Sending a request is not consent to receive unrelated advertising. The website does not subscribe you to a marketing list.
Technical information such as an IP address, request time, browser details and security events may be processed by the hosting and form services to deliver the website and reduce misuse. The site itself does not include advertising pixels, behavioural analytics or a customer account system.
Hosting, form processing and email
On the Netlify deployment, Netlify hosts the site and processes submitted forms. Form notifications are routed to the shop's configured email inbox, northstarparts@yahoo.com, through the relevant email services. Authorized staff who handle customer requests may access the information needed for their work.
Hosting, form processing and email providers may process information outside Québec, including in the United States. Information may also be disclosed when required or permitted by applicable law. Your contact request is not offered for sale or rental to unrelated repair businesses.
Your display preference
If you choose light or dark mode, this website stores that preference in your browser’s local storage so it can be remembered on other pages and later visits. This display setting is not used for advertising or sent through the appointment form. You can change it using the theme button or remove it by clearing this site’s browser data. Without a saved choice, the site follows your device’s colour-scheme preference.
Retention and protection
Information is retained for the time needed to handle the request and any resulting service, and for applicable legal recordkeeping obligations. When those purposes end, information is to be securely deleted or otherwise handled as permitted by law. Ask the privacy contact below about the retention period that applies to your record.
Access should be limited to personnel and service providers who need it. No online transmission or storage method can be guaranteed completely secure. If you believe information sent through this website has been misused, please contact the privacy contact promptly.
Your choices and rights
You may request access to your personal information, correction of inaccurate or incomplete information, and withdrawal of consent where applicable. Withdrawal does not undo processing already lawfully completed and may limit the team's ability to continue handling a request. Legal retention obligations can still apply.
To make a written request or privacy complaint, email the privacy contact below and describe the information or issue involved. Appropriate identity verification may be requested. Applicable access and correction requests are answered within the legal deadline. Rights to receive certain computerized information in a structured, commonly used format apply where the law provides.
Privacy contact
Privacy Officer / Responsable de la protection des renseignements personnels — Automobile Northstar Inc. Email: northstarparts@yahoo.com. Phone: (514) 581-1433. Mail: 60 Rue Gélinas, Laval, Québec H7M 2Z5, Canada.
You may also contact Québec's Commission d'accès à l'information about your privacy rights or available remedies. The policy may be updated to reflect changes to the website or its processing practices; the date above identifies the latest version.