New Tesla parts in Laval: specify the complete repair

Define what new means in the offer

An unopened package can contain a genuine Tesla part, an aftermarket component or something described imprecisely by a reseller. Ask for the manufacturer's name, complete reference and condition in writing. Do not let original style, OEM quality or premium replace a specific identification of the item being offered.

Tesla’s parts purchasing guidance recommends genuine Tesla parts and states that Tesla does not design or test aftermarket parts from unaffiliated suppliers. If an alternative is being considered, ask what supports its application to your vehicle. A proposed option should be explained through its actual reference and relevant documentation, not a marketing label alone.

Confirm the vehicle and the reference before ordering

Provide the year, model, VIN and relevant configuration privately to the shop when requested. Add the exact position of the component and any available diagnosis or estimate. If the vehicle has been modified or repaired previously, explain that history instead of assuming it still matches its original configuration.

Where a reference has been replaced by another, ask the shop to confirm the applicable replacement relationship. Similar names and similar packaging are not enough. Have the confirmed part description recorded on the estimate so that the item received can be compared with what was authorized.

Decide whether you need a part or a completed service

A parts-only enquiry and a repair enquiry require different estimates. If you need installation, say so at the start. Describe the symptom and whether a technician has already identified the cause. Replacing a newly purchased component without a sound diagnosis can leave the original concern unchanged.

Ask for the intended outcome in ordinary language: which concern will be addressed, what work is included and which checks are planned afterward? A request for a new sensor, for example, should distinguish supplying the component from investigating a warning and completing the applicable installation process.

Include required hardware and related operations

The principal component may not be the only new item needed. Tesla’s service documentation identifies consumables that require replacement during certain procedures, including specified fasteners and seals. The applicable instructions determine which items belong in your repair; a general list cannot establish the requirements for every vehicle.

Ask whether the estimate includes those items and any required configuration or calibration. If the inspection reveals another fault, request an explanation and revised scope rather than treating an expanded job as already approved.

• Main component, exact quantity and reference.
• Required consumables and associated materials.
• Installation and applicable setup or checks.
• Taxes and any clearly described exclusions.

Handle special orders and delivery expectations

An advertised part and a confirmed available part are different stages of a purchase. Ask when availability will be checked, whether the quoted delivery date is an estimate and how you will be contacted if it changes. Ask the shop to confirm supply and timing for your exact component.

Before authorizing a special order, obtain the actual cancellation and return conditions. Tesla’s published North American public-customer return policy excludes certain returns, including installed parts; that policy is not automatically the policy of a different seller. The relevant seller and purchase terms must be identified for your order. Keep the accepted conditions with the estimate.

Check what is received before it becomes a dispute

If you are arranging your own purchase, ask the installer what information is needed before ordering and what must be checked on receipt. Photograph the packaging and label, retain the invoice and report shipping damage promptly to the seller. Do not discard labels or open sealed items simply to satisfy curiosity.

If the received reference or included contents differ from the estimate, resolve the difference before installation. An extra connector, bracket or missing attachment can change the job. The aim is to confirm the delivered item against the agreed description while the seller's inspection and return process can still be followed.

Compare the total, not just the box price

Consider two hypothetical offers for the same repair: one names only the main part, while the other includes that part, necessary consumables, labour and final verification. Ask for the missing lines before concluding which offer costs less. If two different part categories are proposed, compare those separately rather than calling them identical.

Clarify the written warranty or other terms offered for the actual component and the work. Ask who handles a claim and whether diagnosis, removal or reinstallation is included in that particular agreement. Do not assume that a manufacturer's product terms and a shop's labour terms are interchangeable or that a new part carries a universal coverage period.

Request a new-parts estimate from Auto Northstar

Contact Auto Northstar in Laval at 514-581-1433 or through the contact form. Include your Tesla model and year, the concern, the part reference if known and whether you want supply information, installation or a complete repair estimate. The shop can explain what needs to be verified next.

If you already have a written diagnosis, describe its conclusion and date. If you are comparing an online offer, provide the relevant listing details before purchasing. Request an itemized proposal and confirmation of availability for the precise vehicle. Your initial message is an enquiry; it does not create an order or confirm that a proposed part can be installed.

Common questions